Gesucht wird für unseren Standort in 2351 Wiener Neudorf, IZ NÖ-Süd Straße 6 Obj. 16 Zentrale, für 38.5 Wochenstunden.

Aufgaben

• Own and drivemajor incidentsend-to-end: triage, coordination, service restoration, and post-incident follow-up (RCA / problem management).
• Provide3rd-level troubleshootingacross LAN/WAN, wireless, SD-WAN, and security fundamentals in multi-vendor enterprise environments.
• Deliverboard-/C-level-ready communicationduring major incidents: translate technical status, risks, and options into clear, decision-oriented updates for senior leadership.
• Improvemonitoring and alertingquality (signal vs. noise), dashboards, and operational runbooks; ensure actionable and measurable outcomes (e.g., MTTA/MTTR reduction).
• Handle top projects without technical supervision: lead high-priority operational workstreams (e.g., service stabilization, rollout readiness, critical changes) and drive execution independently.
• Identifyimprovement opportunities proactively andtranslate business impact into technical priorities(what matters most, why, and what to do first).
• Resolve cross-team dependencies andautonomously solve conflicts exceeding one's subject areato keep incidents and critical work moving forward.
• Collaborate closely with Network Engineering, IT Security, and Business Units to ensure smooth operations, effective handovers, and aligned priorities.
• Strengthenincident,problem, and change practices aligned with ITIL principles; raise operational maturity through repeatable processes and templates.
• Own knowledge management in the NOC:maintainhigh-quality documentation (runbooks, knowledge articles, RCA write-ups) and ensure it is usable in real incidents.
• Design and support thetechnical training approach for employees(e.g., onboarding path, incident playbooks, troubleshooting standards, "train-the-trainer" elements).
• Mayparticipatein anon-call/standby rotation depending on operational needs (if applicable).

Qualifications

• 8+yearsexperiencein Network Operations / NOC / Operations Engineering in an enterprise, multi-site environment.
• Strong troubleshooting skills and structured thinking acrossrouting & switching fundamentals, plus solid operational awareness of wireless, WAN/SD-WAN, and security concepts.
• CCNA-level knowledge(certification welcome but notrequired) or equivalent hands-on experience.
• Experience working inCisco and/or Juniperenterprise environments (operations and troubleshooting).
• Hands-on experience withSplunk, Syslog, and monitoring platforms(alerting, dashboards, log analysis).
• Proven ability to lead or coordinate major incidents under pressure, includingexecutive-level translationof technical status into business impact and decision options.
• Demonstrated ability tohandle top projects without technical supervisionand drive outcomes independently.
• Strong organizational awareness: knowledge beyond one's immediate domain and a proven ability to build and use an internal network across teams to accelerate resolution and delivery.
• Strong documentation and knowledge management habits; ability to structure andmaintainoperational content that works in real-life incident situations.
• B2 English proficiency. German beneficial; additional CEE languages an advantage.

Additional Information

• Flat hierarchies and short decision-making channels
• A family-friendly company culture with flexible working hours and remote working options available according to your individual needs
• Numerous training and further development opportunities within the Group (5% of working time for self-organized training and education)
• A lunch allowance
• Staff shopping and travel discounts
• Extensive workplace wellness prog...

Please click here for more details: https://rewe-group.jobs/en/jobs/REF3981Z-7fec9bfc-f05c-4362-8d43-c74c961ded8b?referer=amsat&trid=3cae8fdd-7f37-46a5-bc06-44decb17cd47