Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Software Engineer II, ReactJS - (Logistics) to join the Global Service Tech team in Logistics on our journey to automate the work of customer Help Center, using the latest AI technology.

At Delivery Hero, we are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our Help Center Automation team provides self-service actions to customers to address their needs without the need of reaching out to AI/Human agents.

• Design and build back-office solutions to automate and transform the global customer service experience.
• Deliver scalable Help Center automations serving stakeholders across 50+ countries and millions of users.
• Ensure high-quality, reliable systems by employing rigorous observability and monitoring practices.
• Utilize modern development practices, including TDD, Continuous Delivery, and Scrum.
• Act as a key partner to Product Management to drive value for stakeholders and customers.
• Work within cross-functional, international agile teams in a fast-paced, multicultural environment.

Qualifications

• 4+ years of professional Frontend development using JavaScript/TypeScript, including 3+ years specifically with React.
• Deep expertise in HTML5, CSS, and JS engines, with a strong grasp of Frontend security and API integrations.
• Proven ability in unit, functional, integration, and E2E testing using tools like Jest, Cypress, or Playwright.
• Skilled in optimization techniques, including code splitting, state management, asset bundling, and caching.
• Hands-on experience with CI/CD pipelines, Docker, and build tools like Webpack, Babel, or GitHub Actions.
• Proactive approach to improving codebases, leading technical discussions, and using monitoring tools like Sentry or Datadog.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.