Training Manager (f/m/x)

Join our team as Training Manager in Bonn for a full-time position starting as soon as possible (fixed-term position for 2 years)

Who we are

SHAPE+ is a cross-divisional, innovative, and user-centric Finance Systems Transformation program that brings together various DHL divisions and functions. By focusing on standardization, harmonization, and automation of processes, we act as ONE to shape the future of Finance. We are committed to creating a future-proof working environment for our employees – flexible, highly automated and with a cutting-edge user experience - by consolidating our diverse accounting systems into ONE SAP 4/HANA solution.

As Training Manager, you will support the Change, Communications and Training (CCT) Academy team with the overall training management for the SHAPE+ SAP S/4HANA transformation program which includes public and private cloud transitions.

As an agile working team, we ensure that the rollout teams are always up to speed and end users are well prepared for the SHAPE+ rollout of the new processes and platform. We work closely together as the CCT Academy team to ensure the close integration of change, communications and training activities. We all have our clear focus areas according to our expertise but realize our CCT vision jointly supporting each other in all CCT areas.

Your tasks

• Delivering training strategy

1. Delivering training strategy (target groups: Deployment Team, End-User, Power User & 2nd Level support)
2. Use modern methods e.g. AI content creation or gamification to create engaging multimedia training (e-learning, videos, interactive content, presentations) for continuous learning and awareness.
3. Providing templates and standard formats for training facilitation
4. Work closely with the Change Agents to serve the entity teams’ training needs
5. Motivate and coach divisional/entity teams to follow the training approach & methodology, foster self-organizing teams and lead change
6. Provide guidance on the training approach
7. Own the Training Library (currently Enable Now)
8. Provide transparent KPI-based training reporting

• Business As Usual - training Deployment / Run

1. Enable Divisional Training managers incl. training gap analyses (guidance & advisory)
2. Coordinate internal / external Training Managers, Process Owners and Experts globally with regards to training content creation delivery and improvements
3. Aligning & compiling training plans by using process automation and/or AI for live sessions & self-learning and live session support during the deployment phases of the SHAPE+ platform roll-out (UAT & Go-Live Training)
4. Train the trainer coaching
5. Aligning & planning of release rated trainings for the Run Community

• Training material life cycle

1. Leverage AI for a streamlined training material lifecycle approach
2. Training material development and maintenance
3. Training material Lifecycle Management

• Training continuous improvement

1. Continuously improve the training concept in alignment with the Divisions
2. Explore and review new ways of training delivery and new training tools available

Your profile

• Strong organization skills, experience in project management would be beneficial
• Diligent and passionate in achieving high quality standards
• Ability to influence and motivate teams
• Affinity to work with Office 365 and other tools, knowledge in SAP Enable Now, Confluence, Signavio would be beneficial
• Experience in leveraging GenAI tools and prompt engineering is a strong plus willingness to approach teams with a can-do attitude and persistence, comfortable in a fast-moving, fluid, international environment
• Sound communication, interpersonal and presentation skills
• Work experience within the DHL Group, particularly DPAG and P&P division is beneficial
• Basic Finance or SAP FI/CO process knowledge beneficial, but not a must-have
• Superior English and German skills are a must

Your benefits

• Competitive compensation package with 20% variable part
• Company pension plans and other forms of retirement provision
• Salary conversion for environmentally-friendly commuting, leasing of company bicycle or lease of electric company car. Alternatively conventional vehicles available, too
• Flexible working arrangements, such as part-time options or remote work possibilities
• Health and well-being initiatives, such as sabbaticals or measures to promote a healthy work-life balance incl. health management initiatives, including preventive check-ups, sports activities
• Work-family balance by offering company day care facilities in Bonn and cooperation with pme Familienservice, offering services such as childcare during school holidays
• Opportunities for further education and development, such as training / mentoring programs, workshops, or support for professional growth. Fast-paced development opportunities driven by best practices and cutting-edge solutions, keeping up with the latest trends and technologies
• Collaborate with executives and senior management in the global finance community, contributing to strategic decision-making processes and become a game changer in the largest Finance transformation in the industry
• Emphasis on respect and results and the opportunity to make a positive impact, such as through corporate social responsibility initiatives or involvement in charitable projects, Go Teach, Go Help, Global Volunteer Day, taking part in team-building activities or company event, such as summer party, Bonn Marathon etc.
• Subsidized Germany-wide public transportation ticket and various employee discounts and offers from external providers

Your contact

For further information on the post, Hannah Braselmann will be happy to answer your questions, therefore please contact Hannah.braselmann@dhl.com.

CONNECTING PEOPLE, IMPROVING LIVES